It is our goal to cover as many vehicles that fall under the definition of “powersports” as possible. Coverage is available for: Motorcycle, ATV, UTV, Side by Side, Scooter, PWC, Snowmobile, Go-Kart, Golf Cart, Outboard Motor, Power Equipment, Lawn and Garden products and Tractors.

If you’re unsure if a certain type if vehicle is covered, give us a call.

Please make sure that the Vehicles on which you issue Aftercare Mechanical Repair Agreements are eligible for coverage. An Aftercare Mechanical Repair Agreement issued on an ineligible vehicle leaves the Dealer solely responsible for any claims.

If you have any questions regarding the eligibility of a Vehicle, please call Aftercare at (800) 832-3237.  We will gladly discuss the Vehicle in question.

Aftercare uses the information provided by your Dealership to determine the eligibility of a Vehicle.  Agreements on Vehicles determined to be ineligible at the time of reporting will be returned to the dealer with a full refund (provided no expenses have been incurred.)  Aftercare reserves the right to return an ineligible Agreement, at any time during the Agreement term, should Aftercare find that the information originally reported was inaccurate, incorrect or misleading.

A Vehicle must come with a full 6 month parts and labor warranty, from the manufacturer, in order to be eligible for coverage.

Some examples of Vehicles/Products that are NOT ELIGIBLE for coverage include, but are not limited to:

• Vehicles designed or modified for competition.

• Vehicles that don’t come with at least a 6 month parts and labor warranty from the original manufacturer or Vehicles that do not come with a manufacturer’s or distributor’s warranty because they were acquired under special circumstances by the dealership.

• Vehicles whose Manufacturer is no longer providing support for their manufactured products. Some examples are: Indian Motorcycles (pre-Polaris manufactured), Excelsior-Henderson Motorcycles, Polaris Personal Watercraft, Honda watercraft, Buell, TNG Scooters, Big Dog Motorcycles and all Cannondale products. This stipulation applies to any product that fits this description at the time of Vehicle Sale.

Aftercare DOES NOT provide coverage for the following types of Vehicles:

1. Vehicles used in competition or racing.
2. Vehicles used outside of the United States or Canada.
3. Vehicles modified with equipment not recommended by the manufacturer or which void the manufacturer’s warranty.
4. Vehicles not manufactured for distribution in the United States.
5. Vehicles used for Police or emergency services.
6. Vehicles leased for less than one year.
7. Vehicles used in commerce or for profit (unless reported as Commercial use when the Agreement is sold). Some examples are Vehicles:

registered or titled to a business.

used for livery or hire (rental).

used for service or delivery.

used for any purpose deemed commercial by the Administrator.

Vehicles with a retail cost over $35,000.00

(In addition to the General Eligibility Guidelines)

Aftercare provides coverage for most New Vehicles.  A Motorcycle, ATV, UTV, SxS, Scooter, Personal Watercraft, Snowmobile, Outboard Motor, Golf Car, Lawn and Garden Equipment or Power Equipment product is eligible for “New” coverage when it is still under the Manufacturer’s or Distributor’s warranty (which must have been at least 6 months parts and labor) on the sale date of the Mechanical Repair Agreement.

(In addition to the General Eligibility Guidelines)

Aftercare provides coverage for many Used Vehicles.  A Motorcycle, ATV, UTV, SxS, Scooter, Personal Watercraft, Snowmobile, Outboard Motor, Lawn and Garden Equipment or Power Equipment product is eligible for “Used” coverage when it is sold by the Dealer which no longer has a Manufacturer’s or Distributor’s Warranty in effect on the sale date of the Vehicle, but is still supported by a manufacturer. Only Vehicles that had a Manufacturer’s or Distributor’s Warranty of at least 6 months for parts and labor, when new, are eligible for Used Vehicle coverage. 

There is no coverage available for used, Golf Cars, Tractors or Riding Mowers. 

Aftercare is only available for Used Vehicles, when the coverage is sold on the same day the Vehicle is sold. The Vehicle must be sold by the Dealer, from the Dealer’s inventory.

(Consignment Vehicles will be considered on a case by case basis and only with Aftercare’s prior written approval.)

Time and Mileage Restrictions for Used Vehicles:

Motorcycles and Scooters: only those built within the current and ten previous calendar years and sold with under 50,000 miles are eligible for Used Vehicle coverage.

ATVs, Snowmobiles, Personal Watercraft, Outboard Motors, Lawn and Garden Equipment and Power Equipment Products: only those built within the current and four previous calendar years are eligible for Used Vehicle coverage.

 Vehicles manufactured more than four years before today’s Date are not eligible for Used coverage (unless an exception has been made, in writing, by Aftercare).

Please note:

1. Used Vehicles are eligible for Aftercare Mechanical Repair Agreements only at the time of Vehicle Sale. The Used Vehicle and the Aftercare Mechanical Repair Agreement must be sold by the Dealer at the same time.
2. The Aftercare Mechanical Repair Agreement is not available for sale on Used Vehicles sold by someone other than the participating Dealer. The Used Vehicle must be in the Dealer’s inventory at the time the Used Vehicle and the Aftercare Mechanical Repair Agreement are sold to the Customer.
3. The Vehicle must be in proper running order at the time of sale of the Used Vehicle.
4. The vehicle odometer must show less than 50,000 miles at the time of sale and must not have been adjusted, altered or replaced.

Power and Lawn

Aftercare has sole discretion in determining unit eligibility.

New units

Original manufacturer’s warranty must be at least 12 months parts and labor.

Coverage available on units purchased for personal use only.  No commercial usage.

“Unit sale price” refers to the price the customer paid for the unit excluding all taxes, licenses and fees.

“Warranty” means the original manufacturer’s or distributor’s warranty excluding any promotional service contract or extended warranty.

A unit is considered “New” if it still has manufacturer’s warranty in effect.  (Demo and auction units are not considered new.)

On new units, contracts are always backdated to the in-service date (warranty start date) of the unit regardless of contract sale date.

See separate rate chart for lawn tractors with an original MSRP over $25,000.00.

Used units

Original manufacturer’s warranty must have been at least 12 months parts and labor when new, in order to be eligible for used coverage.

A unit is considered “Used” if the original manufacturer’s warranty has ended.

Used units must be sold from dealer’s inventory and contract must be sold at time of unit sale.

Often times the rates for a product are based on the underlying factory warranty.  If a rate chart indicates that the coverage is based on a factory warranty of a certain length and the Vehicle/Product you are selling has a factory warranty of a different length, the rates on the rate chart may not apply.  Please be sure to contact Aftercare should this situation arise so that we may guide you to the proper pricing.

Aftercare’s pricing is generally presented as an extension beyond the factory warranty.  In order to determine the full term of coverage, add the factory warranty to the extension.

New Products: the Vehicle Sale Date (Effective Date) of a New Vehicle Mechanical Repair Agreement is the Date that the Vehicle first went into service.  The Mechanical Repair Agreement can be purchased any time during the Manufacturer’s or Distributor’s Warranty but the “Effective Date” of a New Vehicle Mechanical Repair Agreement is always the same as the start date or in-service date of the Manufacturer’s or Distributor’s Warranty.

If the Agreement is purchased on a date other than the original in-service date, please enter the hours or mileage on the vehicle on the date of sale of the Mechanical Repair Agreement in the “Hour/Odometer Reading” portion of the Declaration page. Please also enter the in-service date of the Vehicle as the Vehicle Sale Date (Effective Date) and calculate the term using the in-service date as the start date.

Used Products: the Vehicle Sale Date (Effective Date) for a Used Vehicle is always the same as the date the Used Vehicle was purchased from the Dealer.

CAUTIONS

Because we appreciate the business we do with our Dealers, and with a view toward maintaining good relationships between Aftercare and its Dealers, the following statements appear as Cautions.

CAUTION 1

Please make sure that the Vehicles on which you issue Aftercare Mechanical Repair Agreements are eligible for coverage.  An Aftercare Mechanical Repair Agreement issued on an ineligible vehicle leaves the Dealer solely responsible for any claims.

If you have any questions regarding the eligibility of a Vehicle, please call Aftercare at (800) 832-3237.  We will gladly discuss the Vehicle in question.

Aftercare uses the information provided by your Dealership to determine the eligibility of a Vehicle.  Agreements on Vehicles determined to be ineligible at the time of reporting will be returned to the dealer with a full refund (provided no expenses have been incurred.)  Aftercare reserves the right to return an ineligible Agreement, at any time during the Agreement term, should Aftercare find that the information originally reported was inaccurate, incorrect or misleading.

CAUTION 2

Older Vehicles frequently experience breakdowns due to causes other than defects in manufacturer’s workmanship or materials.  In order to ensure complete customer satisfaction, please make sure that purchasers of these Vehicles understand that the Aftercare Mechanical Repair Agreement does not cover those failures which may be due to the effects of the aging of the vehicle.

At the time of an approved Mechanical Repair claim, the Aftercare Mechanical Repair Agreement will pay up to the “actual cash value” of the Vehicle as determined by standard manuals for establishing Vehicle value.  With older Vehicles, the actual cash value of the Vehicle may be so low that the benefits of the Mechanical Repair Agreement are not a good value for the Customer.

Note: Covered Failures on Used Vehicles occurring during the first forty-five days of the Aftercare Mechanical Repair Agreement term will be paid at 75% of retail for parts and labor (This applies even if the Used Vehicle must be repaired at another Repair Facility).  It is the selling Dealer’s responsibility to cover the balance of the repair costs and not pass them on to the Customer.  As a part of your agreement to sell Aftercare, you agree to pay for these repair costs.

Pre-existing conditions are not covered by the Aftercare Mechanical Repair Agreement.

For Sales processed through the Aftercare Customer Care Center please refer to the tutorials for the CCC Contract Report process.

CCC Tutorial

USING THE AFTERCARE DEALER REPORT AND REMITTING AFTERCARE

MECHANICAL REPAIR AGREEMENTS.

The Dealer Report is designed as a convenient way for your Dealership to keep track of each Aftercare Mechanical Repair Agreement sold during the month (unless you are using the Customer Care Center).  Every time an Agreement is sold, list it on the Dealer Report. (If an Agreement is made VOID for any reason, please also list the number of the VOID Agreement).

Agreements should be remitted to Aftercare twice each month.  For each Agreement recorded on the Dealer Report, please indicate the appropriate dollar amount listed on the Confidential Dealer Prices sheet for the term, displacement and type of vehicle sold.  If you have any questions regarding the Price Sheet please call us at (800) 832-3237.

Please make your check payable to Aftercare and mail it to:

Aftercare.

126 E. Dyer Rd., Suite A

Santa Ana, CA 92707

When submitting Agreements, please be sure to include the following items:

1. List each Agreement on the Dealer Report with the Customer’s last name, the Sale Date, the type of Agreement (New or Used) and the Dealer Cost for each.
2. The total amount due for all Agreements being reported.
3. The total number of Agreements being reported.
4. A signed check made payable to Aftercare for the total amount of the remittance.

Aftercare will supply your dealership with pre-addressed envelopes which can be used for submitting Agreements.

Please submit your Aftercare Mechanical Repair Agreements at least twice each month.

If an Aftercare Mechanical Repair Agreement requires canceling, please be sure to use the Aftercare Cancellation Request form.

If the Cancellation is required due to repossession or if the Vehicle is declared a total loss by an adjuster, please attach copies of the corresponding documentation.

If a Cancellation is by Customer Request, please be sure to have the Customer sign the Request and surrender his/her copy of the Agreement to the Dealership.  Please be sure to forward the Customer’s copy of the Agreement to Aftercare along with the Cancellation Request.

If a Cancellation is due to Customer non-payment, the Dealer must sign the Cancellation Request.

Please forward the completed Cancellation Request and back-up documentation to:

Aftercare

126 E. Dyer Rd., Suite A

Santa Ana, CA 92707

Cancellation refunds are made to the selling Dealer.  Aftercare will provide a cancellation percentage for the Dealer to use when calculating the Customer refund.

For information on flat-cancellation guidelines and cancellation fees, which vary from state to state, please refer to the Aftercare Mechanical Repair Agreement.

There is a twenty-five dollar ($25.00) cancellation fee for cancellation of an Agreement in most states.

After the flat cancellation period expires, cancellations will be processed on a pro-rata basis less any claims paid.

Please refer to the STATE AMENDMENTS section of the Aftercare Mechanical Repair Agreement for specific cancellation regulations in your state.

The Aftercare Mechanical Repair Agreement is transferable from one private party to another.  Vehicles taken in trade by a Dealer or being sold from a Dealer’s inventory are not eligible for Transfer.

 Transfer of an Agreement requires a $25.00 fee and submission of maintenance records. The transfer must be initiated within 15 days of the Vehicle purchase date.

When Transferring an Aftercare Mechanical Repair Agreement please be sure to do the following:

1. Completely fill out the Transfer Application and submit it within 15 days of the sale of the Vehicle to the New Owner.

2. From the Original Owner, obtain all of the Service Records which show that the Vehicle has been maintained in accordance with the Aftercare Mechanical Repair Agreement Maintenance Requirements. These records MUST be submitted to Aftercare with the Transfer Application and the $25.00 Transfer fee.

Without proof of Proper Maintenance and submission of the Transfer Fee, Aftercare cannot process a Transfer Application.

If Aftercare is able to complete the Transfer process, the customer will be notified in writing.

A Transfer is not considered complete until or unless Aftercare notifies the Transferee in writing.

Aftercare recommends that a Customer return to the selling Dealer for all repairs and service required during the Aftercare Mechanical Repair Agreement term.

If the Customer is unable to return to the selling Dealer, (s)he should call Aftercare at (800) 832-3237 for assistance.

The Covered unit must be serviced according to factory maintenance requirements as outlined in the unit’s owner’s manual.  Failure to follow the stated maintenance requirements MAY result in the denial of a Mechanical Breakdown claim.  A Mechanical Breakdown will not be covered if it is caused by maintenance of the Identified Vehicle that is not in accordance with the Manufacturer’s recommendations.

The Aftercare Mechanical Repair Agreement includes a Maintenance Log. Aftercare recommends that the Customer record all required maintenance performed during the term of the Agreement on this log. In addition to this log, Aftercare requires receipts for all service-related items purchased and/or receipts from all authorized service facilities responsible for performing maintenance on the Vehicle.

We strive to adjust claims on the same day they are reported as often as possible. In an effort to ensure that you and your customers receive the best service, we ask that you follow these steps should a failure occur:

PLEASE DO NOT REPAIR THE VEHICLE UNTIL THE CLAIM HAS BEEN ADJUSTED BY AFTERCARE.

Please call Aftercare at (800) 832-3237 for claims authorization before you begin the repairs.

When a customer with Aftercare comes into your Dealership with a vehicle that is experiencing a failure, please do the following:

• Make the customer aware that he/she must authorize the cost of tear down and diagnosis. (This protects your dealership and the customer from unexpected expenses should a covered failure not be identified.) Aftercare can not authorize teardown and diagnosis – only the customer can.  Aftercare will reimburse for up to 1/2 hour diagnostic time and tear-down for covered failures (Aftercare may, at our discretion approve a longer amount of diagnostic time).
• Once the failure is diagnosed, call Aftercare at (800) 832-3237 to initiate a claim. At this time you will receive a claim reference number to be used should you need to contact us again regarding the claim. This reference number is NOT an approval. (Do not repair the vehicle until you receive an adjustment from Aftercare.)

Please be prepared to provide the following information when calling to initiate a claim:

• In order to give the claim proper consideration:

Our claims department may request service and maintenance records on the vehicle. (You may obtain these from the customer or if the service work was performed at your dealership, you may provide them.)

We may be required to send an independent inspector to look at the failed vehicle.

We may contact the customer to obtain information about the circumstances surrounding the failure.

• Aftercare will adjust the claim according to the terms of the agreement/contract.
• Once adjusted, Aftercare will contact your dealership with a claims adjustment. If the failure is covered, you will receive an approval code and a confirmed approved dollar amount. If the failure is not covered, you will receive an adjustment indicating that the failure is not covered, with an explanation of why.
• If the failure is covered and an approval code is given, please perform the repairs.
• When the vehicle has been repaired, please return it to the customer and have him/her sign the repair order.  Aftercare reimburses for repairs once we have received a signed, repair order from the Dealership by mail, fax, email or upload.

Upload: https://dealers.aftercareservicecontracts.com/index.php/upload-signed-ro/

• Upon receipt of the signed Repair Order and review of the claim, Aftercare will reimburse the dealer for the approved amount, by check, within 2 weeks. (Credit Card payments and other special payment arrangements can be made, at our discretion, on a case by case basis.)
• Aftercare reimburses at the following rates for Covered Breakdowns:

• • Manufacturer suggested retail prices for Covered parts used in repairing a Covered Breakdown;
  • The shop’s posted labor rate;
  • The manufacturer’s “flat-rate” time for repairs;
  • Up to 1/2 hour diagnostic time for Covered Breakdowns. (Aftercare may authorize additional diagnostic time at our sole discretion and only in writing.)

Important things to note:

• If a vehicle is fixed and/or released prior to authorization, the claim will not be covered.
• If an independent inspector arrives at your dealership and the vehicle is not available for inspection or is not in the state of tear down described to Aftercare, then the cost of the inspection may be deducted from any approved repair payment.
• Aftercare reserves the right to use remanufactured or rebuilt parts to repair a Covered Breakdown. This practice is sometimes necessary in order to avoid exceeding the maximum Coverage allowable under the Agreement.
• Covered Failures on Used Vehicles occurring during the first forty-five days of the Aftercare Mechanical Repair Agreement term will be paid at 75% of retail for parts and labor (This applies even if the Used Vehicle must be repaired at another Repair Facility). It is the selling Dealer’s responsibility to cover the balance of the repair costs.  As a part of your agreement to sell Aftercare, you agree to pay for these repair costs. Pre-existing conditions are not covered by the Aftercare Mechanical Repair Agreement.
• Adjustments to claims that have already been authorized may reset the clock on our adjustment schedule, and might require that a new claim be filed. We understand that sometimes a minor part may be left out of an initial claim inquiry, and will do our best to accommodate reasonable, moderate adjustments. If an authorized claim changes materially either in parts or labor, and/or the described failure changes then we reserve the right to treat the claim as new from the time the adjustment is requested. This might include our having to send an inspector to the dealership and request service records or a statement from the customer. We appreciate you understanding and assistance in the event this occurs.
• Some special Service Contract Programs have a special predetermined labor rate. For example, Go Kart and Golf Car contracts might have a labor reimbursement rate that is set as a condition of the agreement itself.

If you have any questions regarding the Aftercare Program, please call us at (800) 832-3237.

Thank you. We appreciate your business!