The videos below will show you how to perform various functions in the Aftercare Customer Care Center.
Click the links below to jump to the video you want to watch.
Basic CCC features:
New sale
New Ag product sale – product line
Fake email address
VIN Decoder (standard)
VIN Decoder (Lightspeed)
Service contract term (extension)
Choose vehicle type (find manufacturer)
Log in
Forgot password
Lienholder
Hide dealer cost
Contracts/Dealer reports:
To report contracts – Contracts report (Dealer report)
“Pending” status
Excluded contracts
Transactions not showing
Contract statuses
Aftercare administration portal (External to the CCC)
How to file a claim online through admin portal
New sale
New Ag product sale – product line
Fake email address
VIN Decoder (standard)
VIN Decoder (Lightspeed)
Service contract term (extension)
Choose vehicle type (find manufacturer)
Log in:
Forgot Password
Lienholder module
Hide dealer cost
Contracts report (Dealer report)
“Pending” status
Transactions not showing on new contracts report screen
Excluded contracts (Contracts report)
Contract statuses
File a claim online (admin portal)